FAQs
What is ChewMenu?
ChewMenu offers natural, carefully selected dog chews delivered straight to your door! Choose from our convenient monthly subscription boxes or build your own custom box with your dog’s favorite chews, no subscription required!
Which chews are included?
We offer a variety of natural chews every month with different proteins and textures to keep your dog engaged and happy.
Can I customize my box?
Absolutely! Our pre-made boxes are carefully curated to offer a variety of chews, but we’re happy to accommodate allergies and dietary restrictions whenever possible. Please note that certain restrictions may require us to include duplicates of some items. If your dog’s dietary needs are too complex to accommodate, we reserve the right to cancel your order.
Want full control? You can also build your own custom box with your dog’s favorite chews, no subscription required!
When will I receive my box?
Our usual processing time is 2–7 business days, followed by an additional 2–7 business days for shipping. Subscription boxes are shipped around your monthly billing date. Once your order ships, you’ll receive a tracking number so you can follow your ChewMenu box every step of the way!
Can I cancel or pause?
Yes! Manage your subscription anytime with no hidden fees. Please see our cancellation policy for more information.
Where do you ship?
For the moment we only ship within Canada with certain regional exceptions. Please see our shipping policy for more information.
What if my dog doesn’t like a chew?
Contact us, and we’ll help with guidance or future substitutions. We do not offer refunds due to the nature of our products please see our refund policy for more information.
Do you have options for different sized dogs?
Absolutely! We offer chews suitable for small, medium, and large dogs. You can choose a box that fits your dog’s size and chewing style.
Are the chews safe for all dogs?
All of our chews are natural and free from harmful additives. Dog parents know their dogs best, and should always use their discretion. Always supervise your pup while chewing. You can read more about chew safety here.
Need extra help?
Email support@chewmenu.com we love helping fellow dog parents!